Whether you are a major seller on eBay and on Amazon or you are just dipping your toes into the water of private entrepreneurship, you will soon realize that your star will rise or set based on your organizational abilities. A good seller is someone who gets their product out the door and to the right person fast, and though a few mistakes here and there are unavoidable, you can vastly improve your seller ratings by choosing good order management software.
The goal of order management software is very simple. It is designed to make sure that your customers get their orders as soon as possible. From the moment that you get an order, you will be able to track it through all of the logical stages, including packing and shipping. The software that you choose will help you keep things on track, and it will also make sure that you are doing exactly what you need to be doing.
You may have a fantastic memory, but the truth is that when the orders start flying fast and furious, you are going to forget a few things. You will forget that there are two packages that can be shipped together, reducing the postage, or you will forget that one package needs to be gift wrapped or sent to a specific address. The truth is that being a good seller means organizing a lot of information that might all pertain to one order, and a good management system keeps you on track in a big way.
It is always in your best interests to make sure that you keep good records. Having an order management system lets you look over the orders that you have shipped out and to recognize trends and patterns over time. If you look carefully and organize your data with care, you will quickly be able to find out what you should sell more of, what can be let go, and what kind of patterns people buy in. This is all good information for a business regardless of its size or its scope.Customer Retention
When you have a good order management system, you will be able to see who is ordering from you. This is a good place to keep a list of all of the customers that you have serviced, and many sellers use it to create a kind of club. They offer deals to previous customers, and they make things available to good customers first. Working on eBay and Amazon does not mean that you can ignore customer care and customer retention techniques. As you build your name and your brand, the order management system you choose will help you work with customers in a positive way.
Timeliness
Another benefit of a fantastic order management system is that it will keep you on time. People want to get their packages as soon as they can. Even if they do not pay for expedited shipping, they will always be happy when a package arrives a little bit before they expect it to. If you can get packages into the mail quickly, you will have very happy customers on your hands, and happy customers mean repeat customers!
Backup
While both Amazon and eBay will keep track of your orders, they will not always keep all of them, and they will not always provide you with the information that you need. A good order management system lets you keep notes as well, creating a system of information that is ideal for a computer-savvy business.
If you are looking to make sure that your Amazon and eBay sales go well, remember that clever order management is key!