Order management software is highly important for any big business especially a retail company. The huge amount of documentation, widespread employee work distribution, the number of parties involved and the need for accuracy and promptness necessitates the presence of an automated system. An order management software can help a company with order entry and its processing.
How Does Order Management Software Help?
There are a number of ways in which order management software help a company to streamline its order processes. Following are a few reasons why such a system is essential to big companies for work management.
These software’s help improve work efficiency by providing a simple and easy way of entering requests for products by both the company’s clients to the company and by the company to its suppliers.
Such software’s help with keeping the customers up to date on their pending order. When a customer knows and has easy access to tracking order processing, he or she feels more satisfied with the service.
Filing orders and processing them manually takes a lot of time and labor to do so, efficiently and effectively. Not only does this creates a backlog, but also dissatisfies customers who have to wait long hours to get their orders. With an automated system, a huge number of orders can be input by the customers themselves and the system can process, filter and send them to relevant departments without the need for any extra manpower.
If a company hosts a number of products, it usually has a number of different suppliers for all the products too. Managing them all can be quite hectic. The order management system can send emails automatically when the inventory runs low and keep track of records by providing the management any update from the supplier. Time schedules can also be generated automatically to manage lead times and avoid any out of stock situation. The software can also send automatic notifications to suppliers in case of delayed response or no response.
The paperwork not only makes the whole process of ordering and processing much easier but also more accurate. There are less chances of wrong entry and loss of important document in the entire workflow.
Features of an Order Management Software
A good order management software can host the following elements for a proper, streamlined, efficient order processing workflow.
- . Product information and inventory availability
- . Marketing material
- . Customers order history and preferences
- . Order entry and customer service options (refunds and returns)
- . Suppliers contact information and other details
- . Data analysis and reporting component
- . Financial management section – trade debts, trade credits, general ledger
This is not an exhaustive list of the features of an order management software. It is just a suggestion for some features that can help centralize and automate all order processes for better functionality and work efficiency. If your company does not have an order management system, it might be a right to invest. An example of a good choice of eCommerce solution provider is Appath to help you run your business efficiently and effectively.