If your retail business doesn’t have an online presence, that should certainly be a priority. However, a basic website simply won’t do. You need every advantage you can get to maintain an edge over your competition. And while many businesses focus on marketing, interface, inventory and other important aspects of making the sale, it’s important you keep shipping in mind, too. After your customers place their orders, you still need to get them their product. Shipping management software makes it easier than ever to finish strong in this regard.
The first way shipping management software helps is simply through automation. You don’t have to worry about any dropping the ball because your software will handle all the associated tasks as soon as the order is made. All relevant parties within your company can be immediately notified as well.
But you can’t always send your customers their order in one package or even at the same time. This leads to partial shipping practices which can quickly become a headache. Fortunately, software can help streamline the act, so your customers get exactly what they ordered, even if it shows up at different times.
So now your customers are getting exactly what they ordered without issue. But shipping management software doesn’t stop there. It can actually allow your customers to track their order from your side to their doorstep. All the information about their order is just a click away at all times and, should anything change, they can be sent a notification.
Many of your software options will handle printing the label for you as well. This can end up saving you and your staff tons of time—time they can be using for more important things. But it also means you’re less likely to have human error sending the product to the wrong address. Simply ask your customers for their order information and software can handle the rest.
A lot of companies have found it beneficial to outsource their shipping to another business. While this can certainly have its advantages, it can also involve some more risk. But by using software to manage your shipping, you can make sure all the efforts are coordinated and you remain in control.
While there is a lot you need to do in order to make the sale, your company will benefit from focusing on the aftermath as well. One of the most important things you can do is implement shipping management software to make sure your customers’ final impression of your business is a positive one.
Source:
http://appath.com/blog/sealing-the-deal-with-shipping-management-softwares/
http://www.brightpearl.com/features/shipping-management-software