For an online business, the shopping experience does not end at the purchase decision and payment. The last step of the whole process, the shipping and delivery is of critical importance. They can greatly assist you in providing your customers with the best online shopping experience. To help you out in making this critical step an easy feat, there are shipping management software easily available.
Shipping Management Software
So what does shipping management software exactly do? Here are a few things with which shipping management software can help you.
Automated order processing and updates – once the order is confirmed, the software automatically downloads the order details, sends out notifications to relevant departments of the company and customer themselves, updating them about the delivery schedule.
Allows tracking of the shipment – the software allows easy tracking of shipment at ends, your company’s and your customer’s. The software helps you to accessing the order placement and shipping details. Similarly, your customer can track his or her order with a simple click too.
Managing partial shipping – in case your customer’s order cannot be sent in one go, the software can help you update the order for future shipment, send your customers updated shipping information and send real-time tracking alerts.
Coordinating with carriers – if your company has outsourced shipping to a carrier, shipping management software automatically coordinates with the carrier’s system to update both, you and your customer with shipping details.
Printing labels – depending on which carrier it is, the software assists in printing labels for packages for right delivery and shipping management. This means that you do not have to fill out labels manually anymore, thereby, reducing chances of errors. The software track down your customer’s contact details from order forms and fills out labels automatically.
The Need for Shipping Management Software’s
If you are a huge online retail company and bulk orders are placed to you. Then, to manage such a high level of orders across borders is not an easy task. Not only will you require a huge amount of labor to manage everything but also require a lot of time with chances of much errors.
Shipping management software is a solution to all these problems. Order forms are downloaded and labels printed automatically. There is no need for your employees to daily get in touch with other carrier companies. The software keeps your systems synchronized and updated. You can check for information without having to deal with the carrier company’s employees. The automated and the efficient service enhance your customer’s shopping experience too; not only they are able to track their parcels without having to get in touch with the company, but the prompt and correct delivery of shipments makes them happy too.
Cut down your labor, time costs and make your shipping management system more efficient with automated software today. Take a look at Appath’s website www.appath.com for amazing ecommerce solutions.