One of the great things about online retailers is that buyers have the ability to provide instant feedback about their experience with the seller. When you are a great seller, you can get a great rating, which can lead to more sales. However, if you have shipping or customer relationship issues, you can see your rating suffer quite a bit, and this can negatively affect your sales. You have to strive to maintain a high feedback rating. Quite a few things can help with this, including eBay seller software. We will cover some of the best and simplest tips you can employ to help keep your rating as high as possible so you can become a power seller.
Keep Things Clear
Make everything, from the titles and the description to the pricing and the shipping options as clear and as simple as possible. Never make the customer guess at what they are buying. If they buy the wrong item because of a poor description on your part, you can be sure they will leave negative feedback. Note all of the important information about the item you are selling. Also, make sure you have photos for all of your products on the store.
You also need to know how many of each item you have available. If you are running low or are out of an item, the customers need to know this before they place an order. Inventory management software can help quite a bit with this, and it is well worth adding to your business. The best software will be able to help to keep your inventory under control across every ecommerce website you are running.
With some help from Appath for eBay shipping management, inventory, great customer care and more, it is possible to get a high feedback rating and stay there. Keep in mind that you as a seller have to be sure you are giving your customers the best service and the best products possible as well. It takes some hard work, but you can do it.
Communicate With Buyers
Encourage communication with your buyers. If they have an issue, tell them to email you and you will take care of it. Pay attention to their questions and their issues and give them the best and most attentive service possible. The old saying about the customer always being right is correct even in the digital world. In fact, with the rapidity of the digital world and the speed at which they can type out a bad review, it is even more important.
You should also encourage your customers on eBay to leave feedback, especially when they are happy with your products and service. Many buyers are happy to leave feedback and leave reviews, but they might need a friendly reminder. Never require it from your buyers, but a simple message asking for a rating can make a world of difference. When you are kind and attentive to your buyers, they will be kind to you in the reviews.
Summary: Having a great rating on eBay is very important when it comes to your sales. If you have a low rating, the customers who see your store will not have any confidence in you or the products you are selling. They will simply move on to your competition. Instead of letting customers slip through your fingers, you can use the tips found in this article to help you achieve and maintain a high seller rating for your ecommerce website and convince those eBay customers to choose you and your products. It takes some work, but you will see your sales go up when you have a higher rating.