Every Jewelry Return and Cancel, on the Order It Belongs To
Returns from Amazon, Walmart, eBay and Shopify arrive on the order with the channel’s own reason. A cancel you start goes back to the channel, and a buyer’s cancel request stops the PO before it reaches your supplier.
- Sold on Walmart14K white gold band, size 7
- PO sent to supplierShip-by includes sizing days
- Shipped · tracking to WalmartOrder closed
- Return opened on WalmartReason: wrong size · 1 unit
- Returns on the order
- The channel’s reason
- Cancels sent to the channel
- Buyer cancel requests
- Lines the channel cancelled
- Shipped elsewhere, closed
A ring in the wrong size comes back. A buyer cancels after the PO has gone.
Jewelry comes back for its size, its stone or its finish, and buyers change their minds within hours of ordering. Each channel reports returns and cancel requests in its own place, with its own codes, while the purchase order is already on its way to the supplier.
Appath reads them all onto the order they belong to, and stops the PO when a buyer asks to cancel.
Every channel’s returns, in one place
Amazon’s, Walmart’s, eBay’s and Shopify’s returns, each read from the channel and placed on the order it came from.
Each channel’s own reason codes and states, shown in one vocabulary across every channel, with the quantity, the dates and the refund figure the channel reports.
Where a channel needs your answer on a return, Appath raises a notice on the order, so a reply is never missed.
Every open return in one list, beside a Returns card on each order and the return’s events in the order’s history.
A return is read through a fixed list of fields: codes, quantities, dates and amounts. No buyer’s name or address is stored with it.
Returns feed the Advisor, which names an item that comes back often, with its top reason.
A cancel lands everywhere it needs to
Whether you start it, the buyer asks for it or the channel makes it, a cancel reaches the channel, your supplier’s PO and your stock.
Cancel a whole order or one line. Appath tells Walmart, eBay or Shopify first, then cancels in Appath; Amazon’s whole orders go by Amazon’s order feed. A dry run shows what will change before you confirm.
When a buyer asks Walmart, Amazon or eBay to cancel, Appath names the lines and holds the order’s POs, so none reaches your supplier until you cancel, it ships, or you clear the request.
A line Walmart, Amazon or Shopify cancels is cancelled in Appath too. An order first seen with a line already cancelled comes in that way: never routed, never booked.
Unwound in Appath, on every channel: its held stock released, its POs cancelled and its books entry voided. If a PO has already reached the supplier, or only part of a line is cancelled, a notice says so and nothing changes until you act.
An order the channel reports shipped, sent by another tool or by hand before it reached your supplier, closes itself. Routing never sends a PO for an order already shipped.
Returns and cancels the rest of Appath acts on
Returns and cancellations are part of every Appath plan, on every channel. See pricing.
Frequently asked questions
How Appath handles jewelry returns, cancels and cancel requests on every channel.
Does Appath show jewelry returns from Amazon, Walmart, eBay and Shopify?
What happens when a buyer asks to cancel a jewelry order?
Can I cancel one line of an order?
What if the channel cancels a line or the whole order?
Does a return change my stock or my books?
What happens to an order I shipped outside Appath?
Every Return and Cancel, Where It Belongs
Returns from every channel on the order with the channel’s reason, cancels sent back, and a buyer’s cancel request holding the PO.